Transforming Legacy Workflows for 8,500 Employees

BMI Group, a major roofing and waterproofing manufacturer, relied on legacy workflows across a global workforce of 8,500+ employees. Processes were manual, inconsistent across markets, and resistant to change. Previous modernization attempts had failed because they focused on the technology, not the people.

• Led digital modernization with a human-centered approach, starting with the workflows people actually used

• Mapped existing processes across markets to find common patterns and local variations

• Designed new workflows that reduced manual steps while respecting how teams actually worked

• Managed cross-market alignment so the transformation worked globally, not just in headquarters

The transformation achieved 47% reduction in inefficiencies, 35% less manual work, and 80% process adoption, a number that matters more than any technical metric. The human-centered approach meant the new workflows were actually used, not just deployed. Cross-market alignment ensured consistency across BMI's global operations.