Scaling a 60-Person Consulting Unit While Cutting Costs 40%
Operating model transformation that improved speed, satisfaction, and margins simultaneously.
Miltton's business design unit had grown to 60+ consultants across 7 offices, but the operating model hadn't kept up. Resourcing was inefficient, delivery was slow, and operational costs were eating into margins. They needed a transformation that improved economics without sacrificing quality or team morale.
Co-led the business design unit, redesigning the operating model from the inside
Redesigned resourcing and staffing processes to match consultant skills to client needs faster
Facilitated 100+ strategic co-creation workshops with clients across industries
Built capability within the organization for self-sustaining improvement
The operating model transformation delivered measurable results across every dimension: 40% cost reduction, 45% faster delivery, 35% improvement in client satisfaction, and 35% better resourcing efficiency. The unit managed EUR 10M+ in scope across 70+ client relationships. Sustainability-focused work also produced a 31% food waste reduction and 60% plant-based sales growth for one client.
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